Vesper Glow Privacy Policy

Introduction

Vesper Glow ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our cleaning services, visit our online platform, or interact with us. Our comprehensive cleaning solutions, including residential, commercial office, post-renovation, deep, move-in/move-out, upholstery & carpet, and shadow & contrast lighting cleaning services, are provided with a focus on aesthetic perfection and detail. By engaging with our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information to provide and improve our services to you, including:

• Personal Data: We may collect personally identifiable information, such as your name, email address, phone number, physical address (for service delivery and billing), and payment information (e.g., credit card details, bank account information), when you book services, request quotes, or contact us.
• Service Data: Information related to the cleaning services you receive, including dates and times of service, type of service performed, specific instructions, and feedback.
• Communication Data: Records of your communications with us, including emails, calls, and messages through our online platforms or social media.
• Technical Data: Information about how you access and use our online platform, including your IP address, browser type, operating system, referral sources, pages viewed, and the duration of your visit. This helps us understand user behavior and improve our site.

How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage Services: To process your bookings, schedule cleaning appointments, deliver our cleaning services, and manage your account.
• To Communicate with You: To send you service confirmations, reminders, invoices, updates, and respond to your inquiries, feedback, or complaints.
• For Billing and Payment Processing: To process payments for our services and manage billing.
• To Improve Our Services: To understand how our services are used, conduct research and analysis, and develop new features or improve existing ones.
• For Marketing and Promotional Purposes: With your consent, to send you information about promotions, special offers, or new services that may be of interest to you.
• For Legal and Security Reasons: To comply with legal obligations, enforce our terms and conditions, prevent fraud, and ensure the security of our services and data.

Disclosure of Your Information

We may share your information with:

• Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, scheduling, customer support, and IT services. These providers are obligated to protect your information and use it only for the purposes for which it was provided.
• Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We regularly review our security procedures to consider new technologies and methods.

Your Data Protection Rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have certain rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details below.

Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When it is no longer necessary to retain your data, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Vesper Glow

18C Kovan Road,

#07-12 Regent Residences,

Singapore, Singapore, 544837

Singapore